Satisfaction Survey
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Sprague Customer Satisfaction Survey
Help us help you!
Please complete and submit the survey form below by providing your assessment to our level of performance to each question. Simply click on the appropriate answer (low left, highest right) and clicking the submit button at the bottom of the page.

 

Customer Satisfaction Survey

(Required)  Name:  
(Required)  Company:  
(Required)  Email Address:  
  Below Industry Standard Meets Industry Standard Exceeds Industry Standard
Sprague Products markets products through Representative Distribution channel. Is it:
Sprague Products has a number of e-commerce Customer Service tools. Are they:
Is Sprague Products' overall product quality:
Is Sprague Products' "on-time" delivery:
How would you rate the "technical" level of Sprague Products and/or Local Representative in response to inquires:
How would you rate the response time from Sprague Products/Representatives to requests (quotes, technical support, information, etc):
How would you rate the call frequency (visits) from Sprague Products and/or local Representative:
How would you rate the pricing for Sprague Products products in your area:
How would you rate the ability for conversions of Sprague Products products:
Sprague Products has inventory available at the factory and with assemblers throughout the world. Have you found inventory support:
When a problem arises with our products has our resolution been timely:
In attending Sprague Products product and sizing seminars have they been:
After-Market support being provided by your local Representative/Assembler is:
Sprague Products Assembler and Designated Repair enter network provides a local stocking capability that meets rush delivery requirements. Is it:
Local Sprague Products Assemblers have certified repair facilities that are:
Technical support received from Customer Service Representatives is:
Sprague Products sales and technical literature is:
As a valued customer, what do you feel we can do to improve our service to you?

 

 

For more information call 440- 838-7690 or email sprague@sprague.curtisswright.com

 

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